Receptionist

Reporting directly to the Senior Services Manager, this role is working on a permanent, part time basis. 1560 hours annualised (working on average 30 hours per week). 

Your duties and responsibilities will include but are not limited to:

• Meeting and greeting visitors to Manchester Central ensuring all are welcomed in a friendly and professional manner
• Providing a comprehensive information service to the venue’s diverse customer base
• Working closely with Event Managers to fulfil any pre-event Concierge services that clients may have prior to arrival, and assist internal customers (i.e. colleagues) with ad-hoc support requests.  

The ideal candidate will have:

• Previous customer service experience
• A background in concierge or equivalent role, preferably within the events or hospitality industry
• An in-depth knowledge of Manchester as a tourist destination

You must have:

• A passion for delivering excellent levels of customer service
• Enthusiasm and drive to succeed
• The ability to work flexibly