Manchester Central has successfully achieved continued certification to ISO 9001:2015, 14001:2015 and OHSAS 18001.
The ISO management system standards set out the requirements for successful and consistent business performance, including product and service quality, operational efficiency, environmental performance and health and safety management.
The audit was undertaken over a 3-day period and encompassed all areas of the business. The report highlighted the venues’ ‘enthusiasm to improving the business and continually monitoring the client’s needs and expectations to ensure that they receive the best possible service’.
Shaun Hinds, CEO of Manchester Central, said: “Delivering high levels of customer service is everything to us at Manchester Central, so we’re delighted that the latest audit has recognised the work that we do to provide outstanding experiences for clients and visitors. We’re proud that we were the first major venue in the UK to receive triple ISO accreditation and we’ll continue to be guided by these standards to look at ways to improve further”.