Reservations and Business Development Manager - Junction

Reporting directly to the Restaurant and Bar General Manager, this role is working on a full time, permanent basis. 

Your duties and responsibilities will include but are not limited to:

• Managing a team of FOH hosts in the day-to-day running of the reservation system through online, email and in person bookings.
• Create a Standard Operating Procedure for all bookings, including the steps of service for all large party enquiries, providing quotes that align with the company budget and targets.
• Work closely with the General Manager, Head Chef and Bar Manager to create bespoke menus and experiences.
• Prioritising guest experience and delivering this from the initial enquiry to assisting with running the event on the day.

The ideal candidate will have:

• Previously worked within a high-volume venue.
• Experience of using a reservation platform such as Res Diary, Open Table or Design by Night.
• A strategic approach to reservations and venue management.
• Experience of people management and development.

You must:

• Have experience within a sales driven role.
• Be confident in working towards targets and KPI’s.
• Demonstrate a customer centred approach to delivery.