Quality Assurance Manager

Manchester Central is pleased to announce the vacancy of a Quality and Assurance Manager. Reporting directly to the Director of Finance and Corporate Services, this role is working on a full time, permanent basis.

Your duties and responsibilities will include but are not limited to:

• Develop, implement, and manage processes to ensure that service delivery and internal controls meet the requirements for quality and consistency within the business. 
• Identify opportunities to improve performance and overall quality and work with managers to develop programmes of improvement and assess the impact of any recommended changes.
• Review client feedback and propose changes to improve the customer experience.
• Support the Procurement Officer with the tender process, assisting with the creation of documents, placing of advertisements and tender scoring.

The ideal candidate will have:

• To be self-motivated with the ability to work unsupervised
• The ability to build and develop good working relationships
• To adopt a positive approach and commitment to learning
• The ability to demonstrate sensitivity, diplomacy, and tact

You must:

• Have previous experience as a Quality Assurance Manager or relevant role
• Thorough understanding and working knowledge of ISO9001
• Possess the experience of handling enquiries and resolving queries
• Be able to prioritise workloads