Quality Assurance Manager

Manchester Central is pleased to announce the vacancy of a Quality and Assurance Manager. Reporting directly to the Director of Finance and Corporate Services, this role is working on a full time, permanent basis.

Your duties and responsibilities will include but are not limited to:

  • Develop, implement, and manage processes to ensure that service delivery and internal controls meet the requirements for quality and consistency within the business. 
  • Identify opportunities to improve performance and overall quality and work with managers to develop programmes of improvement and assess the impact of any recommended changes.
  • Review client feedback and propose changes to improve the customer experience.
  • Support the Procurement Officer with the tender process, assisting with the creation of documents, placing of advertisements and tender scoring.

The ideal candidate will have:

  • To be self-motivated with the ability to work unsupervised
  • The ability to build and develop good working relationships
  • To adopt a positive approach and commitment to learning
  • The ability to demonstrate sensitivity, diplomacy, and tact

You must:

  • Have previous experience as a Quality Assurance Manager or relevant role
  • Thorough understanding and working knowledge of ISO9001
  • Possess the experience of handling enquiries and resolving queries
  • Be able to prioritise workloads
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