Privacy policy

This site is controlled and operated by Manchester Central Convention Complex Limited (“Manchester Central, we, our, us”).

We take the privacy of our customers very seriously. We are committed to ensuring that your privacy is protected. Please read the following policy to understand how we treat your personal data after it has been collected by us.

Collection of your data

In order to access some of the services provided on this site we require you to register/enter your email address. We collect the details provided by you on registration. This data may include, but is not limited to, details such as:

• Name
• Company/Organisation Name
• Address & Postal Code
• Telephone Number
• Email Address & Password
• On Site Contact Details

We also collect certain standard data that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

Use of your information

We collect and use your personal information to operate and improve our site and deliver the services or carry out the transaction you have requested. These uses may include providing you with more effective customer service; making our site or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customised to your interests and preferences.

We also use your personal data to communicate with you. We may send certain mandatory service communications such as welcome letters, order confirmations, information on technical service issues, and security announcements.

From time to time, we may contact you by post or by email, with information or offers regarding upcoming events, products or services. If you do not wish to be contacted by us about upcoming events, products or services, please contact us at please type "Unsubscribe" in the subject line. It is essential that your registered email address is provided in order for us to action such a request.

Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that provide payment services on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial data with third parties without your express consent.

Cookies

Our site uses a feature of your Internet Web Browser called a ‘Cookie’. A Cookie is a small text file that your Web Browser places on your computer’s hard disc, which allows us to help you get the best out of your visit to our web site. Cookies contain data that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. A Cookie can be thought of as an identification card which tells a website when you have returned.

Our Cookies are only used to store basic data, such as completed orders or passwords. Our Cookies do not store credit card information. We use Cookies to make accessing the web site more convenient in that it will remember your username. Cookies in conjunction with registration details allow us personalise the web site content to reflect your preferences. For security reasons you will still need to enter your password and where more than one user uses the same machine it will not be possible to offer this service. You have the ability to accept or decline Cookies. Most Web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on Cookies.

If you do not allow your Web Browser to accept Cookies you will need to re-enter your details each time you order and we will also not be able to inform you about the special offers available on the web site. It will also prevent you from using the online ordering section of the web site effectively as the system relies on the Cookie to keep track of the current order and your session ID.

Links to other web sites

Whilst we make every effort to provide you with links to high quality, reputable web sites, these are not under our control. When you click through to these sites or any other site not wholly owned by us, you leave the area controlled by us. We cannot therefore accept responsibility for any issues arising in connection with either their use of your information, the site content or the services offered to out customers by these sites. You are advised to consult each site’s privacy statement to see how they will use your information.

Your consent

By submitting your information you consent to the use of that information as set out in this policy.
We will occasionally update this privacy policy to reflect changes in our services and customer feedback. When we post changes to this policy, we will revise the "last updated" date at the top of this policy. If there are material changes to this statement or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how we are protecting your information.

Your rights

In addition to our safeguards your personal information is protected in the UK by the Data Protection Act. We operate and are registered in accordance with the applicable data protection legislation.

Security

We treat all information held with the utmost care and security. Any details you give will remain completely confidential.

We implement a variety of security measures to maintain the safety of your information. Your information is contained behind secure networks and is only accessible by a limited number of persons who special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure sever. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our protected databases.

If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Manchester Central Convention Complex Limited
Petersfield
Manchester
M2 3GX

Registered in England and Wales, company registration number 00953285
VAT number 864 4481 02